Support
På svenskaThe Gåvia app
Gåvia is a free app for anyone who has received or bought a local gift card. Here you'll find answers to common questions and how to reach us if something isn't working.
1.Getting started
- Download Gåvia from the App Store or Google Play.
- Open the app and choose your location.
- Add your gift card: tap the link in the email you received, scan the QR code on the card or enter the code.
You don't need an account.
2.Frequently asked questions
How do I add my gift card?
Tap the link in the email with the gift card, or tap Add gift card in the app and scan the QR code or enter the code.
How do I pay with the card?
Open the card in the app and show the QR code to the staff. They scan it and deduct the amount in their app.
How do I see the balance?
The balance is shown on the card in the app. Pull down on the home screen to get the latest.
The card doesn't work in the store – what do I do?
Check that the card hasn't expired and that there is balance left. If the card has a delivery date, it is valid from that day. If it still doesn't work, contact us further down this page.
Can I give a card away?
Yes. Open the card and tap Share to send a link that the recipient can add to their app.
How do I change location or language?
Under Settings in the app.
How do I remove a gift card?
Open the card and tap Remove. The card is removed from your phone.
Do I need internet?
Yes, to get the balance and show the stores where the card can be used.
3.If something isn't working
- Update to the latest version of the app.
- Close the app and open it again.
- Check that your phone is connected to the internet.
- QR code won't scan? Wipe the camera lens or enter the code instead.
4.Contact support
Can't find the answer? Email support@gavia.nu and we'll help you. We normally reply within two hours during office hours, weekdays 9–17 Swedish time.
How the app handles data is described in the app's privacy policy.